Last updated: October 19, 2026
These SMS Terms & Conditions (“Terms”) govern the text messaging (SMS) program operated by Las Plazas of Laredo, Inc. (“Las Plazas,” “we,” “us,” or “our”) for residents of the properties we manage. The program is used only for maintenance requests and work orders. By opting in to receive text messages from us, you agree to these Terms.
Our SMS program lets us text residents about maintenance requests and work orders they have submitted. Messages are sent on a one-to-one basis and are conversational and service-related. Message topics are limited to:
We do not use this program for any other kind of message.
We do not send advertising, promotional, or telemarketing text messages through this program. This includes leasing specials, discounts, bonuses or incentives, referral rewards, resident events, offers regarding other properties, and offers from third parties.
You will only receive text messages from us after you opt in yourself. You can opt in in one of these two ways:
Staff never sign residents up; if you ask staff about texts, they will give you the opt-in link or keyword.
We never text you to ask for permission.
Consent is specific to the mobile telephone number you provide. We do not add phone numbers from purchased or third-party lists. Consent is optional and separate from your lease. It is not a condition of your lease or of receiving any service, including maintenance and repairs. Residents who do not opt in still receive full maintenance service by phone, email, or in person.
Message frequency varies and depends on the maintenance requests you submit. In most cases you will receive a small number of messages in connection with a given request. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
We do not charge you for receiving our text messages. However, message and data rates may apply depending on your mobile carrier and plan. Please contact your wireless provider for details about your plan.
You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation that you have been unsubscribed, and you will no longer receive SMS messages from us. You may also opt out by any other reasonable method, including telling the management office in person, calling (956) 722-5156, or sending written or email notice. We will honor your request within 10 business days, and generally sooner.
To start receiving maintenance texts again after opting out, text START or REPAIR (in Spanish, REPARAR) to (956) 552-7218.
Stopping text messages does not change any obligation you or we have under your lease. Any notice that your lease or Texas law requires to be given in writing or by a specified method will still be given that way.
For help or questions about the messaging program, reply HELP to any message, call us at (956) 722-5156, or email leasing@lasplazasoflaredo.com.
Do not use text messages to report an emergency. For fire, medical, or police emergencies call 911. Text messages are not monitored at all hours and are not a substitute for the notice methods described in your lease.
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is outside our control.
We respect your privacy. Mobile information will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. Information collected as part of this SMS program is handled in accordance with our Privacy Policy.
We may update these Terms from time to time. Changes will be posted at policies.lasplazasoflaredo.com/sms-terms with an updated “Last updated” date. We will not use a change to these Terms to expand the types of messages you receive without your new opt-in through one of the methods in Section 3. You can opt out at any time by replying STOP.